As part of our Managed Support Services packages from DevDesIT, we monitor multiple areas of the customer’s IT systems, including service threshold levels that check unusual activity across memory, disk storage, CPU usages and temperatures through to, Exchange Mail Queues, Print Queues, and much more.
This allows our team to react swiftly to identify the root cause of any problems and take corrective actions before the customer even knew that there was an issue. This greatly reduces business’ disruption for the customer and can provide massive gains in productivity.
This is what we call Professional Managed Support Services. We are fully dedicated to resolving our customers’ IT problems in the shortest amount of time and our services are based and monitored on an agreed Service Level Agreement. Where we guarantee that we will fix the problem within an a more an acceptable amount of time.